Our Commitment to Your Serenity

At House of Firefly, your peace of mind is our highest priority. We curated the Serenity Collection to bring comfort into your life, and we stand behind the quality and craftsmanship of every piece we send out.

The 30-Day Happiness Guarantee

`We want you to feel completely confident in your investment. If your experience with the Serenity Belt is anything less than exceptional, we offer a 30-day return window from the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original premium packaging.`

How to Initiate a Return

`To begin a return or exchange, please contact our concierge team at support@houseoffirefly.com.

Once your return is authorized, we will provide you with the necessary instructions to ensure your item is returned safely to our House. Please note that return shipping costs are the responsibility of the client, unless the item arrived damaged or defective.`

Refunds & Processing

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed immediately to your original payment method. Please allow a few business days for your financial institution to reflect the transaction.